EBC designs, deploys, and operates enterprise-grade unified communications and contact center systems for organizations between fifty and five hundred seats — work most national VoIP providers either won't take or can't deliver.
The communications platform we deploy is trusted globally by organizations including:
You're too large for cookie-cutter SMB plans, too small for the white-glove enterprise treatment, and your existing system was probably designed a decade ago for a workflow you no longer have.
Avaya, Mitel, NEC, ShoreTel — the systems you bought in 2012 are running on borrowed time. Vendor support is winding down. Replacement parts are scarce. Your engineer who knew the dial plan retired in 2019.
RingCentral, 8x8, and Nextiva are excellent at scale. But "excellent at scale" means a templated configuration, an offshore support tier, and a salesperson who hasn't returned your call since the contract was signed.
If you operate a real contact center — inbound queues, skill-based routing, recording, CRM screen-pops, supervisor dashboards — you need a partner who has actually deployed one. Most resellers haven't.
A complete unified communications and contact center stack — deployed and tuned to your operations, not pulled from a template library.
Carrier-grade hosted PBX with full UCaaS feature set — IVR, call queues, recording, advanced routing, voicemail-to-email, hot desking, and per-site policies. Deployed in cloud, on-prem, or hybrid configurations.
Inbound queues, skill-based routing, supervisor dashboards, real-time analytics, call recording for compliance, and integration with your CRM for screen-pops and call-context handoff. Tuned for your actual call patterns.
Centralized administration across geographically distributed offices, clinics, plants, or storefronts. Site-aware routing, failover between locations, and unified extension dialing across the entire organization.
Native integrations with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, SugarCRM, Zendesk, Freshdesk, Pipedrive, and thousands more via Zapier. Click-to-call, caller-ID lookup, automatic call logging, and custom workflows.
Voice, video, chat, conferencing, screen sharing, and SMS — delivered through a single softphone and messaging app on web, desktop, iOS, and Android. Microsoft Teams interoperability where required.
End-of-life Avaya, Mitel, NEC, ShoreTel, and Cisco UCM systems migrated cleanly. Number porting handled, dial plans preserved, hardware transitioned in stages. Zero-disruption cutover is the standard, not the exception.
Pre-built CTI, screen-pop, and inbound routing across the systems mid-market teams actually use. Open API and Zapier connector cover the rest.
View all integrations →The platform lives in the cloud, not in your wiring closet. When the office floods, the fiber gets cut, or the power goes out at the customer site, calls keep routing — to other branches, to mobile devices, to any pre-configured failover path. The phone system is the thing that doesn't fail when everything else does.
No salesperson handoff. No "implementation specialist" you've never spoken to. The same engineer who designs your system is the one who deploys it and answers the phone when something needs attention.
We audit your current telecom stack, dial plans, call flows, integrations, and pain points. You receive a written findings document with specific cost and architecture recommendations — whether or not you engage us.
We design the target architecture around your actual workflows. Site topology, routing logic, queue strategy, integration points, failover behavior, and number porting plan are all specified before any cutover.
Staged rollout with parallel operation where required. Numbers ported in coordinated waves. Hardware provisioned and shipped pre-configured. End-user training delivered for each role group, not a single generic session.
Ongoing managed service with named technical contacts, defined SLAs, proactive monitoring, and quarterly reviews. We don't disappear after the cutover — most national providers do.
Seats can be live and outbound calling in a single day. Most deployments take longer than that — but the variable length isn't EBC's engineering work. The bottleneck is usually customer-paced: requirement gathering, routing-logic decisions, after-hours scheme design, and number porting through the old carrier.
A 100-seat contact center deployment with standard CRM integration typically runs one to six weeks from kickoff to cutover, depending on how quickly the customer can finalize design decisions and how cooperative the losing carrier is on number porting. Stabilization adds another one to two weeks of close monitoring after go-live.
National providers advertise low per-seat figures. The actual monthly invoice — once add-ons, overages, premium support, integration licenses, and per-DID fees are tallied — is a different number, often dramatically.
EBC quotes a flat monthly platform fee plus a tiered per-seat figure. That number, exactly, is what appears on every invoice. No tiered support upsells. No per-integration licenses. No DID line items. In our experience, the all-in monthly is often lower than what customers were already paying a national provider — and always more predictable.
/ Pricing is engagement-scoped, sized during the technical assessment. Standard contract terms one to three years. The way to know your actual figure is to ask.
You have multiple sites, a real contact center function, or both. Your existing phone system is an obstacle to how your business actually works in 2026. You've evaluated national providers and found the fit isn't right.
Your Avaya, Mitel, NEC, or ShoreTel system is end-of-life, end-of-sale, or one component failure away from a forced migration. We've done dozens of these. We know where the landmines are buried.
For managed service providers and regional telecom operators who need deployment expertise on demand — we have built and configured multi-tenant communications platforms for service providers, including a complete UCaaS platform stand-up in the GCC region. The work is engagement-based, scoped, and one-time by design.
If you operate a partner channel and need a senior engineer to take a complex deployment off your plate, we can talk. Read more about partner engagements →
EBC was founded in 2014 to do one thing: design, deploy, and operate enterprise-grade business communications systems for organizations the major national providers were never going to serve well. A decade later, that's still what we do.
We're small by design. The same person who scopes your project is the one who configures it. The number on your contract reaches a real engineer, not a tier-one queue. When you ask whether something is possible, the answer comes back the same day.
We've made one strategic decision that shapes how we work: we don't take on small-business engagements anymore. Five-seat dental offices and ten-seat law firms are well-served by national providers — and they're not the work where our expertise translates into real value. We focus on the fifty-to-five-hundred-seat range because that's where complexity meets accessibility, and that's where we earn our keep.
Tell us about your current setup. We'll spend an hour with you on the phone, then deliver a written assessment with specific recommendations on architecture, monthly cost, and migration path. Whether or not you engage us afterward, the document is yours to keep.